Outpatient visits

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Guide to Service Counters

Counter Location Hours Note
Health Insurance Check Counter 1st and 2nd floors 8:30 to 16:45 Except non-consultation days
Cashier 1st floor 9:00 to 17:45 Except non-consultation days
Automatic Payment Machine 1st floor 9:00 to 17:00 Except non-consultation days
External prescription Inquiry 1st floor 9:00 to 17:00 Except non-consultation days
Registrar 1st floor 9:00 to 17:15 Except non-consultation days
Home Care Equipment Hire 1st floor 9:00 to 17:00 Except non-consultation days

Patient Advocacy Center (except non-consultation days)

  Location Hours Note
General Information Near the entrance 8:30 to 16:45  
Medical Consultation 1st floor, counter 1 9:00 to 16:45 Advice on consultation department, support for managing work and treatment, and home care, etc.
Healthcare System & Cost Advice 1st floor, counter 2 9:00 to 16:45 The healthcare system, medical cost, welfare and nursing services, etc.
Medical Safety Counseling 1st floor, counter 1 9:00 to 16:45 Counseling for medical care safety
Various Advice & Support Center (Core Hospital Operation) 1st floor, counter 1 9:00 to 16:45 Advice on cancer, liver disorders, dementia, etc.
Out-of-hours Cashier Basement 1 (1)17:00 to 8:45
(2)All day
(1)Except non-consultation days
(2)Non-consultation days

Medical Consultation Counter

 Our Hospital offers counseling services for patients and their families. Patients will not be placed at a disadvantage by seeking advice. Each case will be dealt with appropriately while maintaining respect for personal privacy.

Medical Certificates

 If you require a medical certificate, please ask the outpatient reception in the department where you receive medical attention.

Feedback Box

Feedback boxes are available for patients to express their views.
Feedback received are used to improve our hospital, medical care and environment.
1st floor entrance hall, to the left of Return Patient Check-in machine on the 2nd floor, 3rd floor escalator hall, and ward common rooms.

Guide to Hospital Amenities

Restaurant Royal 6th floor  
Beauty Salon Wellness Salon 5th floor  
Café Café de Crié Hospital 1st floor  
Convenience store Lawson Basement 1 Courier service available
Bank/ ATM Osaka City Shinkin Bank Basement 1 Change machine & ATM
Automatic vending machines   1st floor & basement 1  
Mailbox   Adjacent to 1st floor main entrance Refer to 1st floor on the Outpatient Departments map